While troubleshooting crashes, we may request a crash log to determine what is happening. Here are instructions for finding a crash log on Pocket for iOS on Mac and Windows.
1. Sync with iTunes
Crash logs are transferred to iTunes whenever you sync your device. Plug in your device, and launch iTunes to complete the sync.
2. Retrieve the Crash Log
Mac Users
Open Finder (found in the Dock)
Click on the ‘Go’ menu at the top of your screen, and select ‘Go to Folder’
Type (or paste): ~/Library/Logs/CrashReporter/MobileDevice/
Open the folder with the same ‘name’ as your device. (Note: your device name appears in iTunes on the left side, under ‘Devices’).
Look for files starting with ‘Fiery’.
If you don’t see any, try opening the folder called ‘Retired. Here, you should see at least one item starting with ‘Fiery’. Copy any that you find to your Desktop and send them to support@cocoacake.net
Windows Users
Open any Windows Explorer Window (My Computer, My Documents, etc.)
Enter %appdata%, and press enter
Navigate to Roaming > Apple computer > Logs > CrashReporter > Mobile Device > Device Name. (Note: your device name appears in iTunes on the left side, under ‘Devices’)
You will see at least one item starting with ‘Fiery’. Copy any that you find to your Desktop and send them to support@cocoacake.net